What is AskAI by Ordemio
AskAI by Ordemio is an AI customer support agent designed to answer questions using a company's own documentation. It transforms product and developer docs into trustworthy, line-cited answers accessible across help centers, applications, and communities, enabling customers to find solutions independently and faster.
How to use AskAI by Ordemio
- Import Data: Gather knowledge from various sources including help centers, websites, files, Google Docs, and YouTube. API documentation can also be integrated to allow the agent to perform actions within a customer's account.
- Adjust Behavior: Customize the AI agent's role, tone, and style. Write custom instructions to define its behavior and personality. Connect the chatbot to over 5000 apps or your API to access customer-specific information like purchase history.
- Customize Appearance: Match the chatbot's look and feel to your brand by customizing colors, logos, and avatars. Add a welcome message and a popup bubble for increased visibility.
- Embed and Integrate: Deploy the AI customer service agent across various touchpoints with one-click integrations. It can be embedded in documentation, product interfaces, Discord/Slack communities, and integrated with existing support stacks like Intercom, Zendesk, and Freshdesk. Human handoff can be configured.
- Analyze Performance: Monitor customer interactions with the AI agent through analytics to gain insights into inquiries and identify areas for product and support improvement. Daily reports highlight key conversation topics and new leads.
Features of AskAI by Ordemio
- Answers questions directly from your documentation.
- Provides trustworthy, line-cited answers.
- Accessible via help center, app, and community.
- No code required for setup.
- Ready to use in 5 minutes.
- Supports 95+ languages.
- Offers onsite or in-product widgets.
- Supports multiple data sources and threads.
- Allows customization of appearance and integrations.
- Enables custom prompts and seamless human handoff.
- Reduces support load by up to 20%.
- Increases agent productivity by 1.5x.
- Aims to improve CSAT by +12%.
- Provides human-like replies in the company's tone and language.
- Ensures knowledge-based answers with no hallucinations.
- Facilitates better product implementation for acquisition, activation, and retention.
- Supports cross-platform AI customer service.
- Easy setup with no changes to existing workflows.
- Offers data encryption (AES-256) and optional on-premise deployment.
- Integrates with popular tools like Intercom, Zendesk, and Freshdesk.
- Provides detailed analytics on customer inquiries.
Use Cases of AskAI by Ordemio
- Answering repetitive customer questions instantly.
- Providing accurate, cited answers from product and developer documentation.
- Enhancing customer self-service capabilities.
- Improving onboarding and product implementation for new users.
- Reducing support ticket volume and freeing up human agents.
- Offering 24/7 customer support.
- Providing support across multiple platforms including websites, apps, and communities.
- Assisting with customer acquisition, activation, and retention.
- Integrating with existing support tools and workflows.
Pricing
- Free: $0/month. Includes 1 AI Agent, 500,000 data characters, unlimited URLs and Files, limited auto-sync data sources, latest ChatGPT model, Slack & Discord integrations, and community support. AI agents are deleted after 14 days of inactivity. Requires your own OpenAI API key.
- Startup: From $49/month. Includes 3 AI Agents, 3,000 answers/month, 50,000,000 data characters, unlimited URLs and Files, auto-sync data sources, latest ChatGPT model, integrations (Intercom, Zendesk, Freshdesk, Discord, Slack), Webhooks and API access, Basic Support, and Custom Actions & Workflows.
- Enterprise: Custom pricing. Includes unlimited AI Agents, unlimited answers/month, unlimited data characters, unlimited content, auto-sync data sources, latest ChatGPT model, integrations, Webhooks and API access, Premium support, Custom Actions & Workflows, and Advanced AI analytics.
FAQ
- What is the cost per answer? With your own OpenAI API key, the cost is under $0.01 per answer.
- How long does it take to set up? It can be ready in 5 minutes.
- Does it require coding? No, it is a no-code solution.
- Can it answer in multiple languages? Yes, it supports 95+ languages.
- What kind of data sources can it use? It can use help centers, websites, files, Google Docs, YouTube, and API documentation.
- Can it integrate with existing tools? Yes, it integrates with tools like Intercom, Zendesk, and Freshdesk, and can be embedded in various platforms.
- Is my data secure? Yes, data is secured using AES-256 encryption and optional on-premise deployment is available.
