What is Cheers
Cheers is an AI-powered platform designed to provide insights into your brand reputation by identifying the frontline employees who are driving it. It transforms brand analytics from guesswork into a precise science.
Features of Cheers
- Frontline Brand Control Center: Offers a centralized platform for managing frontline brand impact.
- Attribution of Feedback: Directly attributes online reviews, social mentions, and customer feedback to individual frontline employees.
- Coaching and Recognition: Enables clear actions for employee coaching and recognition.
- Customer Experience Improvement: Facilitates improvements in customer experience by leveraging employee-specific feedback.
Use Cases of Cheers
- Identifying employees who positively influence brand reputation through customer interactions.
- Providing targeted coaching to employees based on customer feedback.
- Recognizing top-performing frontline staff who enhance customer experience.
- Improving overall customer satisfaction by understanding the impact of individual employees.
