What is CliniQueue
CliniQueue is an AI-powered clinical ticket classification platform designed for healthcare support teams. It automatically reads healthcare support tickets and classifies them into 8 clinical categories, with built-in PHI risk detection, HIPAA breach flagging, and instant escalation triggers. The platform is HIPAA-compliant by design and includes a Business Associate Agreement (BAA) on every plan.
How to use CliniQueue
- Connect: Send your helpdesk webhook to your CliniQueue endpoint with a single POST request. No SDK or setup call required.
- Classify: CliniQueue reads the ticket and runs it through 8 clinical categories trained on real healthcare support patterns.
- Flag: PHI risk, compliance issues, and immediate escalation triggers are automatically added to the response.
- Route: Your helpdesk receives structured JSON and routes the ticket to the right team in milliseconds.
Features of CliniQueue
- 8 Clinical Labels: Clinical Urgency, PHI Exposure, EHR Integration, Billing & Claims, Access & Login, Compliance Request, Regulatory Deadline, Training & Onboarding.
- PHI Risk Detection: Automatically flags potential HIPAA breaches and escalates to security teams.
- Zero-Retention Architecture: Ticket text is processed and immediately discarded. Only metadata audit logs are retained.
- Webhook Integration: Works with Zendesk, Freshdesk, Intercom, or any system that supports webhooks. No SDK required.
- BAA Included: Signed Business Associate Agreement provided before the first API call.
- High Accuracy: 98% accuracy on standard tickets, 97% on edge cases, tested across 150 synthetic tickets.
Use Cases of CliniQueue
- Healthcare SaaS Support: Route tickets from patients and providers to the correct teams based on clinical context.
- PHI Breach Detection: Instantly flag tickets that may involve exposure of protected health information.
- EHR Integration Issues: Automatically route HL7/FHIR feed failures or Epic sync problems to integrations teams.
- Billing & Claims: Direct ERA file issues, claims posting errors, and insurance rejections to billing engineers.
- Access & Login Problems: Send provider lockout or SSO issues to IT or admin teams for fast resolution.
- Compliance & Regulatory: Route audit log requests, HIPAA risk assessment exports, and CMS reporting deadlines to compliance teams.
Pricing
| Plan | Price | Tickets/Month | Key Features |
|---|---|---|---|
| Compliant | $299/month | 1,000 | 8 clinical labels, BAA, PHI risk + escalation flags, webhook integration |
| Clinical | $799/month | 4,000 | Everything in Compliant, plus custom labels, metadata audit logs, compliance flagging, priority support |
| Critical | $1,999/month | 15,000 | Everything in Clinical, plus dedicated infrastructure, quarterly review call, SLA guarantee |
| Enterprise | Talk to Us | Unlimited | Everything in Critical, plus unlimited volume, dedicated infrastructure, quarterly review call, SLA guarantee |
FAQ
Do you store our ticket data? Never. Ticket text is processed and immediately discarded. We log only metadata: timestamp, API key, classification result, and audit ID.
Is BAA included? Yes, on every plan. You receive a signed Business Associate Agreement before your first API call.
How do I integrate it? Send a POST request with your ticket text, get structured JSON back. Works with any helpdesk that supports webhooks. No SDK required.
How accurate is it? 98% on standard tickets, 97% on hard edge cases, tested across 150 synthetic tickets covering all 8 categories.
