What is Giga AI
Giga builds enterprise AI agents for customer support that resolve complex conversations across chat, voice, and email. These agents are deployed in weeks and are designed to be human-like at scale. They take action across multiple channels, complete customer requests, follow up when needed, and pursue relevant sales opportunities.
How to use Giga AI
- Build: Bring your knowledge, tools, and guidance together to configure the work your agents do. Use the Agent Canvas to build your first multimodal agent in under five minutes, or leverage Scout, the agent-building agent.
- Observe: See how every conversation performs. Go from a metric to the conversations behind it to understand outcomes.
- Improve: Work with Scout to find and test improvements. Turn what you learn into a better agent, continuously enhancing performance.
Features of Giga AI
- Omnichannel support: AI agents operate across voice, chat, and email.
- Agent Canvas: Build your first multimodal agent in under five minutes.
- Scout: The agent-building agent that helps find and test improvements.
- CLI: Ship and operate straight from the terminal.
- Browser Agent: Execute workflows directly inside browser-based systems without APIs.
- Insights: Analyze performance and conversation data.
- Voice Experience: Advanced voice capabilities, including scheduled callbacks where voice agents can book a callback and place it themselves.
- Platform overview: Build, observe, and improve agents in one unified platform.
Use Cases of Giga AI
- Customer support automation: Resolve complex conversations across chat, voice, and email.
- Sales opportunity pursuit: Agents can identify and pursue relevant sales opportunities during customer interactions.
- Order management: Handle orders, billing, accounts, and subscriptions, updating them during conversations.
- Delivery issue resolution: DoorDash uses Giga to handle delivery issues end to end, achieving a 90%+ Did We Resolve Rate (DWR).
- Industry applications: Fintech, banking, technology, retail, telecom, healthcare, freight & logistics, and hospitality.
FAQ
What channels does Giga support? Giga supports voice, chat, and email.
How quickly can Giga be deployed? Giga agents are deployed in weeks.
Can Giga agents handle complex conversations? Yes, Giga builds enterprise AI agents that resolve complex conversations.
What is Scout? Scout is the agent-building agent that helps find and test improvements.
What is the Agent Canvas? Agent Canvas allows you to build your first multimodal agent in under five minutes.
Can Giga agents book callbacks? Yes, voice agents can book a callback and place it themselves.
What industries does Giga serve? Giga serves fintech, banking, technology, retail, telecom, healthcare, freight & logistics, and hospitality.
