What is Glia
Glia is AI Contact Center Software for unified digital and voice customer experience. It upgrades customer experience by automating, assisting, and analyzing every interaction across digital and voice with one unified platform.
Features of Glia
- AI For Customers (AI Virtual Assistants for automated customer self-service)
- AI For Managers (Assist Managers with AI-driven Insights, Analysis and Automation)
- AI For Agents (Augment agents with AI coaching and workflow automations)
- Intelligent Voice (Delight callers using AI efficiency and human touch)
- Automate Interactions (Deploy AI that understands and speaks like customers)
- Agent CoPilots (Deliver warm transfers, automate wrap-ups, and more)
- Predictive Routing & Transfers (Get callers to the right rep right away with AI routing)
- Cognitive Quality Management (Automate manager reviews and access AI coaching insights)
- AI-Powered Forecasting (Plan for any what-if workforce scenario simply by asking questions)
- Intelligent Digital (Turn digital customer service into your competitive edge)
- AI Self-Service & Agent Assist (Offer always-on service and boost digital containment)
- High-Touch Interactions (Personalize digital interactions with industry-leading tools)
- Next-Gen Messaging (Win over the texting generation, gain lifelong customers)
- Our Platform (Deliver ChannelLess® experience)
Use Cases of Glia
- Contact Center Reimagined
- Overflow & Afterhours
- Online Banking Support
- Virtual Branch
- Loan Growth
- IT Helpdesk
- Deposit Growth & Retention
- M&A Support
- Banks
- Healthcare
- Credit Unions
- Insurance
