What is Hey Deacon
Hey Deacon is an AI customer support agent designed for small and medium-sized businesses. It embeds directly into your app to answer customer questions, guide users through your product, and provide insights into what users are trying to achieve. Deacon aims to provide support as if you were in the room with each user, available at any hour and in any language.
How to use Hey Deacon
- Install Deacon by signing up and embedding it into your app. The installation is quick and can be done in minutes.
- Provide your knowledge base – Deacon uses your existing documentation, help articles, and onboarding material to answer questions.
- Let Deacon interact with your customers – It answers questions in plain language, guides users through features, and can act on their behalf.
- Review insights – Deacon records the reasoning behind each request and provides summaries and priorities to help you improve your product and support.
Features of Hey Deacon
- AI customer support: Answers customer questions in seconds, drawn from your own material, without waiting in a queue.
- User onboarding: Proactively introduces features and walks customers through onboarding material at their own pace.
- User feedback: Captures what customers are trying to achieve and where they struggle, providing summaries and priorities.
- Knowledge gap analysis: Identifies gaps between customer questions and your knowledge base, helping you improve documentation.
- Fact-checked answers and validity scoring: Every answer is reviewed and scored against your knowledge base before reaching the customer.
Use Cases of Hey Deacon
- SMEs with complex products: Helps users understand complex features without lengthy documentation.
- Improving activation and onboarding: Guides new users through the product, reducing bounce rates and increasing conversions.
- Gathering customer insights: Provides a complete picture of customer needs, not just from vocal users.
- Reducing support costs: Automates support for common questions, allowing your team to focus on complex issues.
Pricing
Deacon offers a free plan and paid tiers:
- Free: $0 per month
- Starter: $50 per month (billed monthly) or $480 per year (billed yearly)
- Growth: $150 per month (billed monthly) or $1440 per year (billed yearly)
FAQ
How quickly can I install Deacon?
Deacon installs quickly, and you can have it live in minutes.
Does Deacon support multiple languages?
Yes, Deacon answers customers in whichever language they write in.
Can Deacon act on behalf of the customer?
Yes, Deacon can act on the customer's behalf, suggest better approaches, and point out options they may not have known about.
How does Deacon improve my knowledge base?
Deacon analyzes every question against your material and raises gaps for your team to close, so your knowledge base improves with each conversation.
