Kanal

What is Kanal

Kanal is a WhatsApp marketing platform designed for e-commerce brands, particularly those using Shopify. It integrates directly with your Shopify store to automate cart recovery, send targeted campaigns, and provide 24/7 customer support through WhatsApp. Kanal also supports other channels like RCS, iMessage, and SMS, and connects with tools such as Meta Ads, Google Ads, Recharge, Gorgias, Klaviyo, and more. It is an official Meta Business Partner and Shopify Partner, GDPR compliant, and trusted by over 500 brands.

How to use Kanal

1. Install Kanal from the Shopify App Store.
2. Connect your Shopify store in a few clicks; setup takes about 5 minutes.
3. Kanal automatically syncs your products, customer data, and order information.
4. Configure automations for abandoned cart recovery, order notifications, and other scenarios.
5. Create and send WhatsApp campaigns to segmented audiences.
6. Enable the AI agent to handle customer inquiries 24/7.
7. Track revenue and performance in your dashboard.

Features of Kanal

• Abandoned cart recovery with automated WhatsApp reminders
• AI agent for instant customer support and order tracking
• Targeted WhatsApp campaigns with segmentation and personalization
• Order notifications and updates
• Back-in-stock alerts
• Post-purchase upsells
• Review collection
• Automations for various customer journey moments
• Multi-channel support: WhatsApp, RCS, iMessage, SMS
• Integrations with Shopify, Meta Ads, Google Ads, Recharge, Gorgias, Klaviyo, PrestaShop, Zendesk, Loyoly, Crisp, Splio
• Kanal MCP for connecting to AI assistants like Claude, Codex, or Cursor
• Revenue tracking down to the order

Use Cases of Kanal

• Recover abandoned checkouts by sending personalized WhatsApp reminders with product details and offers.
• Send promotional campaigns (e.g., seasonal sales) to large customer segments.
• Provide 24/7 customer support with an AI agent that answers sizing, shipping, and order questions.
• Automate order updates and tracking notifications.
• Collect product reviews post-purchase.
• Upsell additional products after a purchase.
• Re-engage inactive customers with win-back campaigns.
• Notify customers when out-of-stock items are available again.

Pricing

Kanal offers paid plans starting from €89 per month. A free trial or demo can be booked to explore the platform.

FAQ

What is Kanal and how does it work? Kanal is a WhatsApp marketing platform designed for e-commerce brands. It integrates directly with your Shopify store to automate cart recovery, send targeted campaigns, and provide 24/7 customer support through WhatsApp.

How does Kanal integrate with Shopify? Kanal connects with your Shopify store in a few clicks and is set up in 5 minutes. Once installed, it automatically syncs your products, customer data, and order information to power personalized WhatsApp campaigns.

What kind of ROI can I expect? WhatsApp messages get +90% open rates, so your cart reminders, campaigns and replies actually get seen and acted upon. Kanal tracks the revenue of every campaign and automation down to the order, so you measure your return in your dashboard.

How is WhatsApp marketing different from email? WhatsApp messages get +90% open rates, far above email. Messages feel personal and conversational, leading to higher engagement, faster responses, and better conversion rates.