What is Knowmax
Knowmax is an AI-guided knowledge management platform designed to empower CX teams. It helps deliver mistake-proof service across touchpoints by providing contextual and actionable knowledge.
Features of Knowmax
- AI-guided knowledge management
- Contextual and actionable knowledge delivery
- Mistake-proof service across touchpoints
- Google-like search engine for knowledge access
- No-code Cognitive Decision Trees for SOPs and workflows
- Visual how-to guides for complex problems
- Omnichannel-ready knowledge base for self-service
- Learning management system for agent training
- Chrome extension for managing multiple conversations
- Micro-segmented analytics for knowledge base usage
- Integrations with various platforms (Genesys, SAP, Zendesk, Salesforce, Freshchat)
- Security compliance (GDPR, SOC, HIPAA, ISA)
Use Cases of Knowmax
- Channels: Contact Center, Self Service, Field Service, Remote Assistance, Omnichannel KB
- Industries: Telecom, Banking, BPO, Insurance, Retail, Media & ISP, Healthcare, Travel, Automobiles, Utilities
- Use Cases: Agent Scripting, Agent Training, Update Management, Sales
- Enabling faster troubleshooting and issue resolution.
- Improving customer satisfaction (CSAT) and first contact resolution (FCR).
- Reducing average handling time (AHT).
- Streamlining agent onboarding and training.
- Facilitating self-service options for customers.
- Ensuring compliance with industry regulations.
