What is ReleaseDock
ReleaseDock is a unified customer support platform that combines an AI agent, a help center, and an announcement system into a single embeddable widget. It allows teams to manage live chat, AI-assisted support, self-serve knowledge base, and product updates from one dashboard, all hosted on the customer's brand.
How to use ReleaseDock
- Create your project: Sign up and pick a name and slug. Your hosted help center, announcement, and support inbox are live immediately.
- Customize the widget: Choose colors, position, launcher style, and labels. Toggle modules, set page targeting, and preview changes live in the dashboard.
- Embed one script tag: Paste a single line of code into your site. Conversations, articles, and updates start flowing through the widget.
Features of ReleaseDock
- AI + human support: An AI agent answers from your help center, cites sources, and hands off to a human with full transcript when unsure.
- Help center: Build a branded, searchable knowledge base on your own domain with collections, search, and feedback.
- Announcements: Block-based editor with slash commands, labels, and scheduled publishing. Releases appear in the widget, on your hosted page, and optionally in subscriber emails.
- Customizable widget: Colors, position, launcher style, labels in any language, page targeting, and Shadow DOM isolation.
- Unified inbox: All conversations in one place with AI Copilot to help your team respond faster.
- Analytics: Track support volume, CSAT, and deflection rate.
- Email notifications: Send and reply to emails from the platform.
- Permissions model: Role-based access for your team.
- Custom domains: DNS and SSL handled for you.
Use Cases of ReleaseDock
- SaaS companies: Provide in-app support, a help center, and product updates without building separate tools.
- Customer support teams: Use AI to deflect common questions and escalate complex issues to humans.
- Product teams: Announce new features via the widget and hosted changelog, with email notifications.
- Startups: Get a complete customer-facing layer up and running in minutes with minimal engineering effort.
FAQ
Q: How long does it take to set up? A: Three steps from sign-up to a live widget on your site. No migration or engineering project required.
Q: Can I customize the widget's appearance? A: Yes, you can pick colors, position, launcher style, labels, and toggle modules. Changes preview live in the dashboard.
Q: Does the AI agent use my help center content? A: Yes, the AI agent answers from your knowledge base and cites the article it used.
Q: Can I use my own domain for the help center? A: Yes, you can host the help center on your own domain with DNS and SSL handled for you.
