Social Intents

What is Social Intents

Social Intents is an AI-Powered Live Chat and Website Chatbot designed to integrate with team collaboration tools such as Microsoft Teams, Slack, and Google Chat. It allows teams to chat with website visitors directly from their preferred platform, combining AI automation with human support.

How to use Social Intents

Using Social Intents involves 3 easy steps:

1. Connect Live Chat With Teams, Google Chat, Slack, Zoom, or Webex. Connect Social Intents to your chosen platform after registering for a free trial. Select a channel, team, or space to receive new live chat conversations.
2. Embed Live Chat Snippet On Your Website. Embed the provided live chat code snippet on your web page or use dedicated plugins for platforms like Shopify, WordPress, Bigcommerce, or Wix. You can also choose additional customer channels like WhatsApp, Facebook Messenger, or SMS, with messages sent to your team inbox.
3. Let AI Handle the Routine—While Your Team Takes Over When It Matters. Train your AI chatbot on your content (website, PDFs, documents) to automate common questions. Seamlessly escalate conversations to human agents when needed. Use Custom Actions to connect the chatbot to data sources and APIs for complex queries or workflows.

Features of Social Intents

• Seamless, real-time support from Microsoft Teams, Slack, Google Chat, Zoom, or Webex
• Chat without context switching by responding directly within team tools
• Use existing collaboration platforms for customer support
• Automate with smart AI Chatbots (ChatGPT, Gemini, Claude models)
• Capture and route leads effortlessly
• Engage with customers at the right moment
• Lower costs and close more deals by automating repetitive tasks
• Customizable Chat Widget
• Canned responses, proactive chat invites, targeting rules
• Unlimited Team Members (on most plans)
• 3rd Party Integrations (CRM, Ticketing, Lead systems)
• Message Shortcuts
• Automatic URL Retraining (on higher tiers)
• Cross Teams Chat Transfers (on higher tiers)
• Remove Co-Branding/White Label (on higher tiers)
• Real-time Auto-Translation (on higher tiers)

Use Cases of Social Intents

Social Intents is suitable for small businesses, entrepreneurs, marketers, and teams using Microsoft Teams, Slack, Zoom, or Google Chat who want to improve sales and customer service. It helps increase customer happiness, engagement, and growth, while reducing support costs by automating conversations and capturing leads.

Pricing

Social Intents offers a 14-Day Free Trial. Pricing is based on monthly or annual billing.

• Starter: $39/month (billed annually) or $49/month. Includes 1 Chat Widget, 1 Website Domain, 3 Agents, 200 Chat conversations/month, Free ChatGPT Integration, 200 AI Trained URLs.
• Basic: $69/month (billed annually) or $79/month. Includes 2 Chat Widgets, 2 Website Domains, Unlimited Agents, 1000 Chat conversations/month, Message Shortcuts, ChatGPT, Gemini, and Claude Models, 1000 AI Trained URLs.
• Pro: $99/month (billed annually) or $132/month. Includes 5 Chat Widgets, 5 Website Domains, Unlimited Agents, 5000 Chat conversations/month, Message Shortcuts, ChatGPT, Gemini, and Claude Models, 5000 AI Trained URLs, Automatic URL Retraining, Cross Teams Chat Transfers, Remove Co-Branding/White Label.
• Business: $199/month (billed annually) or $265/month. Includes 10 Chat Widgets, 10 Website Domains, Unlimited Agents, 10000 Chat conversations/month, Message Shortcuts, ChatGPT, Gemini, and Claude Models, 10000 AI Trained URLs, Automatic URL Retraining, Cross Teams Chat Transfers, Remove Co-Branding/White Label, Real-time Auto-Translation.
• Agency/Reseller: $299/month (flat rate). Includes 10 Sub-Accounts/Clients, 10 Chatbots (1 per client), 10,000 Chat Conversations/Month, 10,000 AI Trained URLs or Articles, Branded Client Portal, You Set Pricing & Bill Your Clients Directly, White Label Chatbots. Additional clients/chatbots are $20/month each.

FAQ

• Who should use Social Intents? Small businesses, entrepreneurs, marketers, and anyone who wants to improve their sales, especially teams that use Microsoft Teams, Slack, Zoom, or Google Chat.
• Is there a Free Trial? Yes, a 14-Day free pro trial is offered with all features. There are no contracts, and you can cancel at any time.
• Can I use live chat on multiple websites? Yes, each plan supports a tiered number of websites.
• Do I have to sign a contract? No, there are no contracts, and you can cancel at any time.