Talki

What is Talki

Talki is an AI-native helpdesk designed for B2B teams. It automates routine customer support tickets using AI, while allowing your team to handle more complex issues. It consolidates web chat, email, and Telegram into a single shared inbox, and offers features like native Telegram integration, AI auto-replies, real-time DeepL translation, and backend data integration.

How to use Talki

1. Connect a channel: Add the chat widget to your website, forward your support email, or link a Telegram bot.
2. Point AI at your docs: Talki scans your website to build a knowledge base, enabling the AI to answer customer questions automatically.
3. Agents handle the rest: Routine tickets are auto-resolved by the AI, while more complex issues are escalated to your team in the shared inbox.

Features of Talki

• One shared inbox: Manage Telegram, web chat, and email conversations in a single queue.
• AutoPilot AI agent: Automatically resolves tickets from your knowledge base, 24/7, and escalates when unsure.
• Built-in translation: DeepL integration translates incoming messages and agent replies, supporting 12+ languages.
• Customer data in the ticket: Pull plan, MRR, and custom fields from your database into every ticket via Backend Connect.
• One-line macros: Use slash commands like /refund to perform multiple actions (e.g., refund, tag, close) in one keystroke.
• Telegram-native: Customers can DM your bot, and you answer from the dashboard without switching apps.
• Metrics dashboard: Track response time, resolution rate, AI resolution share, and CSAT in real-time.

Use Cases of Talki

• Gaming companies: Handle customer support via Telegram and web chat with AI automation.
• Fintech teams: Use payment context and backend data integration to resolve billing issues efficiently.
• SaaS businesses: Automate routine support tickets and provide multilingual support with built-in translation.
• Solo builders: Use the free Bootstrapper plan to manage support for a small user base.

Pricing

• Bootstrapper: Free forever for solo builders. Includes 1 agent, 100 chats/month, and chat widget.
• Growth: €9 per seat/month. Includes unlimited agents, 500 AI resolutions/month, and Telegram bridge.
• Pro Max: €19 per seat/month. Includes 2,000 AI resolutions/month, AutoPilot AI, and desktop app.

All paid plans come with a 7-day free trial, no credit card required.

FAQ

How long does setup take? Minutes. Drop the chat widget snippet on your site, forward your support email, or connect a Telegram bot — then point the AI at your docs and it starts answering right away. No engineers required.

How does the AI learn about my product? Talki scans your website and docs to build a knowledge base automatically. The AI answers from that knowledge base and escalates to your team whenever it is not confident — it never makes things up to close a ticket.

Which channels are supported? Web chat (embeddable widget), email, and Telegram — all flowing into one shared inbox so your team never switches tabs. More channels are on the roadmap.

Is there a free plan? Yes — the Bootstrapper plan is free forever for solo builders. Paid plans come with a 7-day free trial, no credit card required, cancel anytime.

Can my whole team work in Talki? Yes. Growth and Pro Max are priced per seat with unlimited agents on Growth. Everyone shares one inbox with assignments, roles, and a live activity feed.