What is Tidio Copilot
Tidio Copilot is a free AI assistant designed for helpdesks. It boosts productivity by automating approximately 30% of the support workload, as proven by current users. It works seamlessly with existing helpdesk platforms such as Zendesk, Intercom, Gorgias, and Gmail, suggesting responses based on handled conversations across various channels like live chat, email, and social media. It is part of the larger Tidio ecosystem.
How to use Tidio Copilot
Using Tidio Copilot involves a simple four-step process:
- Install the free Chrome extension.
- Create a free Tidio account.
- Add your knowledge base.
- Use, modify, or ignore the AI-generated suggestions.
Features of Tidio Copilot
- Automates 30% less work by analyzing conversations and generating accurate, on-brand responses.
- Offers a custom knowledge base where you can add website content and FAQs for factual responses, avoiding hallucinations.
- Requires no platform migration as it works as a Chrome extension overlay on your existing helpdesk.
- Provides enterprise-grade security, utilizing Anthropic's Claude AI with best-in-class security, encryption, and GDPR/CCPA compliance.
- Is completely free to use, offering enterprise-grade AI assistance at zero cost.
Use Cases of Tidio Copilot
Tidio Copilot can assist with various customer service tasks, including:
- Product recommendation: Suggesting products based on customer inquiries and criteria.
- Business policy: Providing quick answers regarding company policies like shipping or returns.
- Real-time analysis: Calculating costs or providing specific data points based on customer requests.
Pricing
Tidio Copilot is completely free to use.
FAQ
Is Tidio Copilot really free? Yes! The Chrome extension is completely free to use. We offer this as an introduction to our full Tidio platform, which includes Lyro (our customer-facing AI) that resolves 70% of inquiries without human intervention.
