What is Ushur
Ushur is an AI-powered customer experience automation platform. It uses Agentic AI to boost engagement, streamline workflows, and enhance service with personalized interactions and integrations, specifically designed for regulated industries.
How to use Ushur
The Ushur platform enables businesses to automate customer interactions across various channels like web, email, SMS & messaging, and through secure, browser-based micro-engagements (Invisible App). The Ushur Hub centralizes interactions and facilitates self-service. The platform allows enterprises to automate dynamic processes using Ushur Studio, which adjusts in real-time to customer inputs and business needs. It integrates with existing systems via APIs.
Features of Ushur
- AI Agents
- Ushur Studio for automating dynamic processes
- Invisible App for secure, browser-based micro-engagements
- Ushur Hub for centralized interactions and self-service
- Omnichannel support (Web, Email, SMS & Messaging)
- Insights & Analytics
- APIs & Integrations
- AI Studio
- Intelligent Document Automation (Document Extraction)
- Agentic Experience Framework
- Enterprise-Ready features (scalability, enterprise IT compatibility)
- Comprehensive Security & Compliance (HIPAA, HITRUST r2, PCI DSS, TCPA, AICPA SOC, CIS, GDPR certifications mentioned)
Use Cases of Ushur
- Cross-Industry: Payments, Email Triage, Automated Surveys, Sales Enablement, IVR Deflection, Two-Way Texting
- Healthcare: AI Agents for Member Service, Provider Order Intake, Clinical Trials, Chronic Conditions, Maternity, Medication Adherence, Medicaid Plan Population Health, Commercial Plan Population Health, Medicare Plan Population Health, Medicaid Redetermination
- Insurance: Absence Management, Group & Worksite Onboarding, RFP & Quote Intake, Claims Processing, Catastrophe Alerts, FNOL Processing
- Finserv: KYC Compliance & Paperless Onboarding
