Vocapable

What is Vocapable

Vocapable is an AI phone agent platform that provides an AI receptionist for inbound calls and outbound voice agents for customer feedback, staffing shift calls, and sales qualification. It runs on your own Twilio numbers or can include a managed US local business number. The platform is designed to turn business conversations into useful next steps, with a focus on compliance and evidence for every call.

How to use Vocapable

1. Choose your starting point: Select from Receptionist, Sales, Workforce, or Engage. Review the full price and supported phone service.
2. Let us learn your business: Add your business details and choose a voice. Review what your agent should know, ask, and do next, whether a call comes in or goes out.
3. Hear it. Check it. Go live: Review your agent and phone connection. For outbound, also review the audience, permissions, calling windows, and next steps before you start.

Features of Vocapable

• AI Receptionist: Answers inbound calls using your business hours, services, and FAQs; can transfer to your team or take a message.
• Outbound AI Calling: Sales qualification, workforce staffing calls, and customer feedback surveys.
• BYO Twilio: Use your own Twilio account, numbers, registrations, and carrier rates.
• Managed Phone Number: Get a supported US local business number without setting up your own Twilio account.
• Call Workspace: Contact records with tags and custom fields, lists, CSV import/export, notes, and a cross-campaign activity timeline.
• Campaign Engine: Imports contacts with row-level issue reports, paces dialing, applies retry policies, and allows launch, pause, resume, or cancel.
• Compliance Gate: Every dial passes phone normalization, suppression against your internal do-not-call list, calling window in the contact’s local time, frequency caps, consent standard, and recording-consent class.
• AI Disclosure: Played at the start of every call before the first model token.
• Opt-Out Handling: Opt-out phrases end the conversation and durably record internal suppression.
• Evidence File: Exportable evidence file for every call, including refused calls, recording which checks ran and which were waived.
• API Access: Product resources available via /v1 API with cursor pagination, scoped keys, and signed webhooks.
• Mobile App: Manage calls, caller requests, and team context from your phone (iPhone + Android, preparing for publication).

Use Cases of Vocapable

• Receptionist: Answer incoming calls, route callers, capture messages, and follow call-handling rules.
• Sales Qualification: Reach eligible prospects with qualification questions, capture needs and interest, and pass next steps to your team.
• Workforce Calling: Reach your roster at scale, collect shift confirmations and decline reasons linked to the shift and call.
• Customer Feedback: Collect structured survey responses with call records and use CSAT or NPS views to follow feedback.
• Recruiting Outreach: Candidate conversations that prepare the next recruiter step.
• Home Services: Capture service requests and prepare the next conversation.
• Professional Services: Answer common questions and capture the next client step.

AI Receptionist (Incoming Calls)

With a managed US local number:

• Starter: $49/month, 250 AI minutes included, $0.24/min overage, up to 2 simultaneous AI conversations.
• Business: $139/month, 1,000 AI minutes included, $0.19/min overage, up to 3 simultaneous AI conversations.
• Scale: $269/month, 2,000 AI minutes included, $0.16/min overage, up to 5 simultaneous AI conversations.

With your own Twilio account:

• Starter: $39/month, 250 AI minutes included, $0.20/min overage.
• Business: $109/month, 1,000 AI minutes included, $0.15/min overage.
• Scale: $219/month, 2,000 AI minutes included, $0.12/min overage.

Additional charges: Managed non-AI incoming time is $0.025 per started minute; each connected standard US outgoing transfer leg is $0.03 per started minute; extra standard local numbers are $3/month. AI overage and extra number rentals require settled prepaid credit.

Outbound Calling (Bring Your Own Twilio)

• Engage: $349/month, 1 included session, $0.13/AI minute, $0.005/attempt.
• Workforce: $549/month, 2 included sessions, $0.13/AI minute, $0.005/attempt. Includes Engage workflows.
• Sales: $1,199/month, 2 included sessions, $0.13/AI minute, $0.005/attempt. Includes Workforce and Engage workflows.

Each additional outbound session is $200/month. Phone number and carrier usage are paid to Twilio separately.

FAQ

Can Vocapable make outbound calls too? Yes. Sales qualifies eligible prospects, Workforce collects responses from your own roster, and Engage runs customer feedback calls. You define the audience, questions, and next steps. Your team confirms meetings and staffing assignments.

Can I use reception and outbound together? Yes. Add incoming reception to an outbound plan, with separate capacity and pricing for each direction. The attached Receptionist offer differs from the standalone tiers shown here. Review the combined offers on our live pricing page.

Who can my outbound agent call? Contacts your business is permitted to call. AI disclosure, opt-outs, calling windows, and frequency controls are part of the workflow. You remain responsible for your audience and permissions; a calling tool does not itself create consent.

Can I keep my business phone number? You can use supported numbers through your own Twilio account. The available connection path depends on your current number and carrier. Check the phone setup requirements before making changes to your existing service.

What happens when someone wants a person? You choose transfer destinations and call-handling rules. When someone isn’t available, configured fallback routes can offer a queue or a message. These routes need to be set up and tested for your business.

How does it know about my business? Add your business details, or use the website-assisted setup where available. You review the suggested information before it becomes your agent’s knowledge, including hours, services, FAQs, and how to handle different calls.

What happens outside my business hours? You choose your closed-hours experience. A recorded message and voicemail route can collect a message without starting an AI conversation. Carrier charges still apply; AI usage is only billed when AI is used.

Can I hear the voices before signing up? Published voice recordings appear in the player and voice library without an account. They demonstrate the voice sound using an example script. Your business knowledge and call-handling choices shape your own agent.

Is there a free trial or sandbox? You can listen to the recordings before buying. You choose and pay for your service, then complete guided setup and the checks required to go live. Review current terms and pricing before purchase.