What is Customerscore.io
Customerscore.io is a retention automation platform designed for Product-Led Growth (PLG) SaaS businesses. It focuses on detecting early churn signals and automatically running pre-defined retention playbooks to proactively save at-risk customers.
How to use Customerscore.io
- Connect & Detect: Integrate with your existing tools such as Stripe, Mixpanel, HubSpot, Intercom, PostHog, Segment, or use the API/SDK. Customerscore.io's AI will automatically detect engagement drops and other churn signals.
- Define Triggers: Set up rules and triggers based on detected signals. For example, a trigger could be a health score dropping below a certain threshold or a specific user behavior.
- Automated Workflows: Once triggers are defined, Customerscore.io automatically runs pre-built, proven retention workflows. These can include sending personalized emails, alerting on Slack, or triggering webhooks.
- Measure Impact: Track the effectiveness of your retention efforts through key metrics like the number of at-risk accounts saved, save rate, and Average Revenue Per User (ARR) protected.
Features of Customerscore.io
- Retention Automation: Automates retention flows for low-touch customers.
- Churn Signal Detection: AI-powered detection of early churn indicators.
- Automated Playbooks: Runs proven retention workflows automatically.
- Integration Capabilities: Connects with various SaaS tools like Stripe, Mixpanel, HubSpot, Intercom, PostHog, Segment, and offers API/SDK.
- Customizable Triggers: Allows users to define specific rules for activating workflows.
- Performance Tracking: Provides metrics on saved customers, save rates, and protected ARR.
- Ready-to-use Workflows: Offers pre-built templates for common retention scenarios.
Use Cases of Customerscore.io
- Churn Prevention: Automatically identifies customers with dropping health scores and sends personalized check-in emails to retain them.
- Renewal Protection: Triggers proactive outreach for customers nearing renewal with low usage, reducing involuntary churn.
- Expansion: Identifies usage milestones and automatically emails customers about upgrade opportunities, driving new ARR.
- Onboarding: Detects if key features are not adopted by Day 14 and sends automated tutorial emails to increase feature activation.
FAQ
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Pricing
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