What is FullReviews
FullReviews is an affordable, AI-first solution designed to help small and medium businesses manage their Google Reviews. It aims to save time handling reviews while providing insights into customer feedback and performance on Google Maps. The platform offers a transparent and affordable price point.
How to use FullReviews
FullReviews automates the process of replying to Google Reviews. It analyzes each review and provides an appropriate response based on your guidelines. You can also manually reply to reviews with AI assistance. The platform also collects customer insights by analyzing reviews and provides data on your rating evolution. Additionally, it tracks your performance on Google & Google Maps by analyzing views, traffic, and clicks. You can receive email notifications for negative reviews to react quickly and edit the AI-generated reply if needed. The setup is designed to be easy, requiring minimal technical skills.
Features of FullReviews
- Auto-reply to customer reviews with AI
- Manual reply to selected reviews with AI assistance
- Analyze ratings and collect customer insights
- Analyze visibility and traffic from Google Maps
- Receive email alerts for negative reviews
- Configure AI reply tone and language
- Disable auto-reply for aggressive/insulting reviews or reviews below a certain rating
- Add custom signatures and default replies
- Manage business information (name, type, description, selling points, good to know)
- Multi-location management (add multiple locations)
Use Cases of FullReviews
FullReviews is beneficial for various small businesses with a digital presence on Google Maps, including:
- Brick & Mortar Shops: Restaurants, apparel stores, hair salons, and other physical businesses looking to attract more customers.
- Home Services: Locksmiths, plumbers, electricians, and other in-home service providers who rely heavily on local SEO.
- Hospitality Business: Hotels, wedding venues, and similar businesses needing to manage customer reviews effectively.
Pricing
FullReviews offers simple and affordable pricing plans:
- Local: Best for businesses with 4 locations or less. Costs $14/mo (monthly billing) or $9.90/mo (yearly billing). Includes all features.
- Group: Best for businesses with 5-20 locations. Costs $61/mo (monthly billing) or $49/mo (yearly billing). Includes 5 locations, unlimited auto-replies, analytics, editing business details, and extra locations at +$9/mo.
- Enterprise: Best for businesses with over 20 locations. Costs $183/mo (monthly billing) or $149/mo (yearly billing). Includes 20 locations, unlimited auto-replies, analytics, editing business details, and extra locations at +$9/mo. All plans include a 14-day free trial.
FAQ
- What is FullReviews? FullReviews is the first affordable, AI-first solution to help you manage your Google Reviews, save time, understand your customers and performance on Google Maps at a very affordable price point.
- How long is the free trial? Can I cancel whenever? The free trial lasts for 14 days. You can cancel it at any point in time, and the same goes with the subscription plan once you become a paying customer.
- Why is FullReviews so much cheaper than alternatives? Alternatives usually cost upwards of $150 per month, per location, often with many unneeded features and non-transparent pricing. FullReviews provides essential features at a transparent price affordable for small businesses, tailored to support them with AI.
- I have multiple locations. Is FullReviews for me? How much would it cost? Yes, you can add as many locations as you want. Each location costs the exact same price: $9.99/mo/location (on a yearly billing basis).
- Can I use FullReviews if I don't have any internet skills? If you were able to create a Google My Business account, you have more than enough skills. You don't need particular skills or AI knowledge; the interface is designed to be simple.
- AI replies? Won't that sound… robotic? You can configure the AI tone, and it's trained on your past replies, resulting in authentic and human-like responses.
- How does FullReviews increase my business? By providing adequate replies to each review, it makes current customers feel appreciated (increasing repeat business), increases trust for potential customers (seeing a business that cares), and obtains a better ranking in Google Maps search results (more views and traffic).
- Why do you only support Google Reviews and not other platforms? Google Maps is significantly ahead in usage and traffic (e.g., 48x more views than Yelp). Focusing on Google allows FullReviews to concentrate on essentials and provide an affordable solution.
- Do you have any safeguards in place if I don't want certain reviews to be answered automatically? Yes, you decide when and how the AI answers. You can disable AI for reviews below a certain rating or containing profanity.
- Is FullReviews secure? Can it affect my Google My Business (GMB) account? Your GMB account is safe. FullReviews connects securely through Google's official API and has been approved by Google for this access.
