What is Koji AI-Native Research Platform
Koji is an AI-native customer research platform that conducts AI-moderated voice and chat interviews at scale. It automatically transcribes conversations and synthesizes themes, sentiment, and key quotes into shareable research reports. The platform is designed to help teams go from a research question to actionable insights in hours, not weeks.
How to use Koji AI-Native Research Platform
- Create a study: Use the platform's studio to design your research study, including the research brief and discussion guide.
- Get responses: Share the study link with participants. They can complete the interview via voice, chat, or phone, in their own language.
- AI-moderated interviews: The AI moderator listens, adapts, and probes for the 'why' behind answers, making the conversation feel natural.
- Expert report: After responses are collected, Koji automatically synthesizes themes, sentiment, and verbatim quotes into a live report.
Features of Koji AI-Native Research Platform
- AI-moderated voice and chat interviews: Conduct natural, in-depth conversations at scale.
- Real-time responses: The AI responds instantly, creating a human-like conversation flow.
- Library of natural voices: Choose from a large library of expressive, lifelike voices matched to your audience and region.
- Multi-language support: Run studies in 30+ languages, with native phrasing and accent for each participant.
- Automatic transcription: All interviews are transcribed automatically.
- AI-powered synthesis: Themes, sentiment, and key quotes are automatically extracted into a report.
- Participant recruitment tools: Built-in tools to help you find and manage participants.
- Discussion guide builder: Create and customize your interview questions.
- Real-time analytics dashboard: Monitor responses and insights as they come in.
- Team collaboration: Share reports and collaborate with your team.
- Export and integrations: Export data and integrate with other tools.
Use Cases of Koji AI-Native Research Platform
- Product research: Understand customer needs, pain points, and feature requests.
- UX research: Gather feedback on usability and user experience.
- Market research: Explore market trends and customer preferences.
- Voice of customer: Capture customer sentiment and feedback at scale.
- Customer success: Identify renewal risks and improve customer satisfaction.
FAQ
What is Koji? Koji is an AI-native customer research platform built in Amsterdam. Our AI interviewer runs hundreds of natural, in-depth conversations at scale, replacing both shallow surveys and slow one-on-one interviews. Teams use Koji to go from a research question to actionable insights in hours, not weeks.
Is Koji related to the Japanese koji fungus or fermentation? No. Koji (koji.so) is a B2B software-as-a-service company that provides an AI customer research platform. The Japanese kōji (kōji-kin / Aspergillus oryzae) is an unrelated fermentation culture used in sake, miso, and soy sauce production. Despite the shared name, the two are not connected.
Is Koji the same as withkoji.com or koji.com? No. withkoji.com was a link-in-bio creator platform that was acquired by Linktree in 2024 and is no longer active. Koji at koji.so is a separate, unrelated AI-native customer research platform for product, research, and growth teams.
Who founded Koji? Koji was founded in 2024 by Nirmay Panchal and Luca Lago, and is operated by Koji Research Inc.
Where is Koji based? Koji is headquartered in Amsterdam, the Netherlands. All customer data is stored in the EU and the platform is GDPR-compliant. Koji never uses customer interview data to train AI models.
What does Koji do? Koji conducts AI-moderated voice and chat interviews with your customers at scale, automatically transcribes them, and synthesizes themes, sentiment, and key quotes into shareable research reports. It's used by product managers, UX researchers, founders, and customer success teams to understand the why behind customer behavior.
