Smart FAQs

What is Smart FAQs

Smart FAQs is an AI-powered widget and chatbot builder designed to provide instant, context-aware customer support by managing frequently asked questions.

How to use Smart FAQs

1. Add an FAQ widget and AI chatbot: Integrate the tool into your website.
2. Manage frequently asked questions: Utilize the AI-powered system to handle customer inquiries.
3. Deliver precise answers instantly: Reduce repetitive tickets by providing immediate, context-aware responses.

Features of Smart FAQs

• Intent-Based Search: Understands customer intent beyond keywords to find the right answers.
• AI Drafting Assistant: Helps create FAQ entries quickly from topics or points.
• Conversational Answers: Provides direct answers from the FAQ database through a chat interface.
• Native Brand Styling: Allows customization of colors, fonts, and spacing to match website branding.
• Context-Specific Widgets: Uses tags to display relevant FAQs on specific pages.
• Universal Setup: Integrates with various platforms via a code snippet.
• Identify Content Gaps: Analyzes customer searches to reveal missing FAQ content.
• Fast CSV Import: Enables quick import of existing FAQ lists from spreadsheets.
• Structured Answers: Supports lists, bolding, and links for clear and helpful answers.

Use Cases of Smart FAQs

• Providing instant customer support.
• Reducing repetitive support tickets.
• Enhancing website customer service with an AI chatbot.
• Organizing and presenting frequently asked questions effectively.

Pricing

• Basic: $0/month. Includes up to 25 FAQs, AI-powered search & Chatbot, 200 characters/question, 2,000 characters/answer, unlimited page views, basic customization, embed on multiple websites, and a rich text editor.
• Premium: $29/month (15% discount with annual billing). Includes everything in Basic, up to 500 FAQs, no character limits, advanced customization, AI Write, and analytics & insights.
• Advanced: $60/month (15% discount with annual billing). Includes everything in Premium, unlimited FAQs, secondary languages, SEO & AEO support, and early access to new features.

All plans include a 14-day free trial and no setup fees.