What is Smart FAQs
Smart FAQs is an AI-powered widget and chatbot builder designed to provide instant, context-aware customer support by managing frequently asked questions.
How to use Smart FAQs
- Add an FAQ widget and AI chatbot: Integrate the tool into your website.
- Manage frequently asked questions: Utilize the AI-powered system to handle customer inquiries.
- Deliver precise answers instantly: Reduce repetitive tickets by providing immediate, context-aware responses.
Features of Smart FAQs
- Intent-Based Search: Understands customer intent beyond keywords to find the right answers.
- AI Drafting Assistant: Helps create FAQ entries quickly from topics or points.
- Conversational Answers: Provides direct answers from the FAQ database through a chat interface.
- Native Brand Styling: Allows customization of colors, fonts, and spacing to match website branding.
- Context-Specific Widgets: Uses tags to display relevant FAQs on specific pages.
- Universal Setup: Integrates with various platforms via a code snippet.
- Identify Content Gaps: Analyzes customer searches to reveal missing FAQ content.
- Fast CSV Import: Enables quick import of existing FAQ lists from spreadsheets.
- Structured Answers: Supports lists, bolding, and links for clear and helpful answers.
Use Cases of Smart FAQs
- Providing instant customer support.
- Reducing repetitive support tickets.
- Enhancing website customer service with an AI chatbot.
- Organizing and presenting frequently asked questions effectively.
Pricing
- Basic: $0/month. Includes up to 25 FAQs, AI-powered search & Chatbot, 200 characters/question, 2,000 characters/answer, unlimited page views, basic customization, embed on multiple websites, and a rich text editor.
- Premium: $29/month (15% discount with annual billing). Includes everything in Basic, up to 500 FAQs, no character limits, advanced customization, AI Write, and analytics & insights.
- Advanced: $60/month (15% discount with annual billing). Includes everything in Premium, unlimited FAQs, secondary languages, SEO & AEO support, and early access to new features.
All plans include a 14-day free trial and no setup fees.
