Corebee

What is Corebee

Corebee is an AI-powered customer support platform designed to automate customer interactions and execute real actions like refunds, order management, and shipping updates. It offers a flat rate of $99 per month for unlimited usage, distinguishing itself from competitors with per-resolution or per-agent fees.

How to use Corebee

1. Connect your knowledge base: Paste your website URL or connect your existing documentation. Corebee crawls and indexes your content automatically.
2. Set guardrails: Configure AI behavior, response style, and permissions to align with your brand and policies.
3. Implement the script: Add a single script tag to your website to deploy the AI widget.
4. Monitor and improve: The AI continuously learns and improves its resolution capabilities over time.

Features of Corebee

• AI-Powered Actions: Executes real actions such as refunds, order processing, and shipping updates, not just providing answers.
• Flat-Rate Pricing: Unlimited usage for a fixed $99 per month.
• Extensive Integrations: Connects with over 32 platforms including Slack, Zendesk, Shopify, Intercom, HubSpot, Salesforce, and more, with many connecting in under 2 minutes.
• Governed AI: Features a full audit trail, approval workflows for high-risk actions, and granular permissions to control AI behavior.
• 3-Tier AI Architecture: Utilizes Instant Answers (knowledge base lookup), Pattern Matching (smart AI routing), and Deep Reasoning (advanced AI models) for efficient resolution.
• Unified Inbox: Consolidates all conversations with AI auto-categorization, prioritization, and response suggestions.
• Self-Learning Knowledge Base: Imports and indexes documentation, PDFs, and URLs, with instant propagation of updates.
• Actionable Analytics: Tracks resolution rates, response times, satisfaction scores, and AI accuracy.
• Security: Employs 256-bit encryption, role-based access, row-level security, secure authentication (OAuth, magic links, MFA), and security headers.
• Quick Setup: Teams can go live in as little as 10 minutes.
• 30-Day Money-Back Guarantee: Offers a risk-free trial period.

Use Cases of Corebee

• Automating customer support for e-commerce businesses, handling refunds and order inquiries.
• Providing instant answers to common customer questions through a knowledge base.
• Managing customer inquiries related to account access, such as password resets.
• Escalating complex or high-risk issues to human agents with full context.
• Ensuring AI responses are grounded in company documentation for accuracy and trust.
• Integrating with existing CRM and communication tools to streamline support workflows.

Pricing

• Corebee: $99/month (flat rate, unlimited usage).

FAQ

• Will the AI give wrong answers? Corebee maintains a 96.3% accuracy rate. The AI only responds with information from your verified knowledge base. When confidence is low, it routes to your team with full context. You set the rules for what it can and cannot say.
• Is it hard to set up? The average team goes live in 11 minutes. Setup requires no code or training manuals; just connect your knowledge base. Free setup assistance is available.
• What about data privacy? Data is encrypted at rest and in transit. The platform is SOC 2 Type II certified and GDPR compliant. Customer conversations are processed in isolated environments, and data is never used to train models for other customers.
• What if it doesn't work? A 30-day money-back guarantee is offered. If Corebee is not the right fit, a full refund is provided.
• Can I customize the AI's responses? Yes, you can train the AI on specific documents, set its tone of voice, customize greetings, and control how it handles different questions to adapt to your brand.
• What integrations do you support? Corebee integrates with Slack, Zendesk, Shopify, Intercom, HubSpot, and dozens more. API and webhooks are also available for custom integrations.
• How do I migrate from Intercom or Zendesk? Import your knowledge base in 10 minutes by pointing Corebee at your existing help center. No manual data migration or CSV exports are needed.
• Can I run Corebee alongside my current tool? Yes, most teams run both in parallel for a week before fully switching. You can start with non-critical channels and expand as confidence grows.
• What happens to my existing ticket history? Your ticket history remains in your current tool. Corebee starts fresh with AI-powered responses, and your old tool remains accessible for reference.
• How does Corebee compare to Intercom and Zendesk? Unlike Intercom ($74/agent/month) and Zendesk ($89/agent/month), Corebee offers flat-rate pricing at $99/month total, regardless of team size. Corebee is built for AI-first support with native RAG technology, while competitors retrofit AI onto legacy systems.
• What is the best AI customer support tool for small SaaS companies? Corebee is designed for B2B SaaS companies (10-100 employees). At $99/month flat with no per-agent fees, it provides enterprise-grade AI support at a lower cost than competitors.