What is Hiver
Hiver is an AI-native omnichannel customer service platform built for complex, high-stakes support. It unifies all service channels, apps, and customer context in one easy-to-use platform. Hiver offers two main products: Hiver in Gmail, which transforms Gmail into a complete AI helpdesk, and Hiver Omni, an omnichannel helpdesk for handling complex support.
How to use Hiver
- Choose your product: Select Hiver in Gmail to work directly within Gmail, or Hiver Omni for a full omnichannel experience.
- Integrate your channels: Connect email, live chat, and other support channels to a single dashboard.
- Collaborate across teams: Use shared labels, notes, and assignments to manage requests with your team.
- Automate workflows: Set up AI-driven automation to handle repetitive tasks and route tickets.
- Connect your tools: Integrate with CRM, ERP, and other business applications to access customer context.
- Resolve faster: Use AI assistance to draft responses, suggest solutions, and prioritize tickets.
Features of Hiver
- AI-native platform: Built with artificial intelligence to automate and enhance support workflows.
- Omnichannel support: Unify email, live chat, and other channels in one place.
- Gmail integration: Turn Gmail into a full-featured helpdesk without leaving your inbox.
- Collaboration tools: Share notes, assign conversations, and work together on tickets.
- Automation: Automate repetitive tasks, routing, and responses.
- CRM and ERP integration: Connect with popular business tools for complete customer context.
- AI agent: Let AI handle complex requests and suggest solutions.
Use Cases of Hiver
- Customer support teams: Manage high volumes of support requests across multiple channels from a single platform.
- Sales and success teams: Collaborate on customer inquiries within Gmail without switching tools.
- Enterprise support: Handle complex, high-stakes support with advanced routing and AI assistance.
- Multi-channel businesses: Unify email, chat, and other channels to provide consistent service.
Pricing
Hiver offers subscription-based pricing for its two products:
- Hiver in Gmail: SaaS subscription with plans starting from a basic tier.
- Hiver Omni: SaaS subscription for omnichannel support.
Specific pricing details are available on the Hiver website.
FAQ
What is Hiver? Hiver is an AI-native customer service platform that unifies all service channels, apps, and customer context in one easy-to-use platform.
What products does Hiver offer? Hiver offers two main products: Hiver in Gmail (turns Gmail into a helpdesk) and Hiver Omni (omnichannel helpdesk).
Can I use Hiver with my existing tools? Yes, Hiver integrates with CRM, ERP, and other business applications.
Is Hiver suitable for large teams? Yes, Hiver is built for complex, high-stakes support and can handle large volumes of requests.
